Suppression Lists

Creating a Suppression List

  1. Log intoApplication
  2. Go to Admin => Suppression Lists
  3. Click Create a suppression list
  4. Give the list an appropriate name
  5. Select whether or not the suppression list should be global
    1. This option is only available if your user is part of the System Organization group.
    2. Selecting yes will apply this suppression list to all campaigns on the server.
    3. Selecting yes will also remove the Mailing List option. Skip the next step if you set this to yes
  6. Select a mailing list
    1. Select All mailing lists in this organization to apply this list to just the mailing lists within your organization.
  7. Click Create this suppression list

Adding addresses to the suppression list

  1. On the same Suppression Lists page, click the magnifying glass icon for the list you wish to add addresses to:
    magnifying.png
  2. There are several ways to add these addresses.
    1. Import the addresses
      1. Click Import
        1. Upload a File
          1. This will allow you to upload the suppression list directly from your browser.
            1. Click Choose File and select the file you wish to upload.
            2. Select when you want the import to be scheduled by selecting either Begin this import immediately or Begin this import at the time below.
              1. Selecting Begin this import at the time below will require you to set a time. For example: September 18, 2013 6:00pm.
            3. Click Continue with this import
        2. Select a pre-uploaded file
          1. This will allow you to select from a pre-uploaded list that was uploaded via FTP
            1. Upload the list by using your favorite FTP client. You will use yourApplication login credentials to login via FTP. Upload the file to the home directory you are placed in upon logging in.
            2. Select the list from the Server File drop down that appears when selecting Select a pre-uploaded file as the File Source.
            3. Select when you want the import to be scheduled by selecting either Begin this import immediately or Begin this import at the time below.
              1. Selecting Begin this import at the time below will require you to set a time. For example: September 18, 2013 6:00pm.
            4. Click Continue with this import
    2. Add the addresses manually
      1. Click Add address
      2. Add each address to the Address text box with one address per line.
      3. Click Add these addresses

MD5s in suppression lists

Suppression Lists may contain MD5 hashes (e.g. d41d8cd98f00b204e9800998ecf8427e).

For email addresses with ASCII domain names, an MD5 hash is taken of the subscriber’s
lowercased email address. This hash is represented in lowercase hex. If this hash is in
the suppression list then the address is suppressed.

For example, the MD5 hash 55502f40dc8b7c769880b10874abc9d0 will suppress TEST@example.com.

Internationalized Domain Names

For email addresses with Internationalized Domain Names,
the subscriber’s email domain is encoded into punycode, which is lowercased, and then an MD5 hash
is taken. This hash is represented in lowercase hex. If this hash is in the suppression list then
the email address is suppressed.

For example, the email address TEST@ëxample.com converts to punycode as TEST@xn--xample-ova.com
which is lowercased to test@xn--xample-ova.com and then MD5 hashed to 9a5639acba8bc61ee2aed0816d60eda4.

The hash 9a5639acba8bc61ee2aed0816d60eda4 will suppress the email address TEST@ëxample.com.
Because it is possible to directly enter the punycode version of the email address into SMTPProvider Application,
this hash will also suppress the email address TEST@xn--xample-ova.com

The MD5 hash of TEST@ëxample.com (represented in UTF-8) is 9c444b28be4b73b068fb85d557e670fe which will NOT
suppress that email address. Only the hash of the punycode representation, as described above, will suppress it.